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Job Description and Qualification:

Scope of Position
Under the supervision of the Director of Engineering, Assistant Director of Engineering and FLS 
Engineer. The Engineering Technician is responsible for assisting with the safety and comfort of 
all guests, colleagues and visitors of Mandarin Oriental, Doha and assisting in the coordination of 
all maintenance & repairs of the facilities and equipment.
The Engineering Technician position is responsible for performing highly diversified duties to 
install, troubleshoot, repair and maintain production and facility equipment according to safety, 
predictive and productive maintenance systems and processes to support the achievement of the 
department and hotel business goals
1. Departmental:
• Respond and attend to repair requests.
• Welcome and acknowledge all guests according to company standards, anticipate and 
address guests.
• Understand and operate advanced electrical, plumbing, air conditioning & refrigeration, 
laundry & kitchen equipment, solar systems and boiler systems.
• Communicate with different types of people to comprehend what they want and to provide 
them with information and assistance.
• Update the maintenance work order form / Job card and file them.
• Interpret readings from meters & gauges and other measuring units.
• Prioritize and organize work assignments.
• Read and understand test equipment, measuring devices, and safety manuals.
• Perform maintenance activities in the guest room like plunging toilets, unclogging drains, 
repairing all types of hardware, electrical equipment including lamps, air conditioners / 
HVAC and AC ducts.
• Perform maintenance activities in hotel public areas like plunging toilets, unclogging 
drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic 
• Test, troubleshoot and perform basic repair on all types of equipment.
• Clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
• Operate as an independent mechanic by analyzing problems, identifying courses of action, 
and implementing solutions with available resources and to a high degree of quality.
• Be available for any emergencies and act in an engineering capacity to protect guests and 
associates and preserve the building and its systems during the emergency.
• Read and understand blueprints, schematic drawings, and technical parts breakdown.
• Carry out specific oral and written instructions.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Maintain the hotel facility and related equipment in a safe and efficient manner.
• Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for 
• Communicate each day’s activities and problems that occur to the other shifts using 
approved communication programs and standards. 
• Use the Lockout/Tagout system before performing any maintenance work. 
• Follow all company and safety and security policies and procedures; report any 
maintenance problems, safety hazards, accidents, or injuries
• To abide by all rules, regulations, policies LQE & MOQA Standards.
• To be responsible for retrieving and completing work orders as per policies and procedures 
in HotSoS
• To be responsible for completing all work order from HotSoS prior to ending the shift.
• Complete safety training and certifications
• Properly store flammable materials. 
• Adhere to ‘Safe & Sound’ procedures
• Attend meetings and trainings as requested
• Perform other duties as assigned by Director, Assistant director of Engineering and FLS 
Education & Certificates
• A formal qualification in mechanical/electrical engineering
• Hands-on experience in day-to-day maintenance of the hotel/ villas/ apartments/ cruise ship
• Prior experience in a hotel operation is a MUST
• A minimum of 2-5 years of technical background. 1-3 Years industry experience in a 
similar role in a luxury hotel or cruise ships is preferred. 
• Should possess an excellent command of English (written and oral) – Fluency in other 
languages will be a definite advantage
• Multi skill trade will be a definite advantage.