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Order Taker

Job Category:

Hospitality Management/Food/Beverage/Restaurant Service

Job Level:

Skilled

Open Date:

15-Dec-2021

Location:

Qatar

Close date:

30-Jun-2022

Client Industry:

HOSPITALITY

Job Description and Qualification:

Main role:

- Handle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account.

Responsible for:

- Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once.

- Articulate and repeat each order to the guest before hanging up. Use guest name title.

- Follow established script up-selling.

- Give guest the approximate time of delivery.

- Correctly enter all  pertinent information of an order including special items, cooking meat instructions, no seasonings (MSG, salt) etc.

-  Close checks to correct guest room account.

- Print reports and/or complete paperwork at the end of the shift.

- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.

- May assist with other duties assigned.


Salary:

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