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Lead Concierge

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Saudi Arabia

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Job Description and Qualification:

• Schedule shifts for the concierge team to ensure regular 24-hour desk coverage, and for vacation and days-off relief.
• Answer the telephone in line with appropriate etiquette, which includes picking up the call within three (3) rings, with a smile in tone of voice, using the name of the caller, transferring calls to appropriate person, unit or department, requesting permission to place the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Welcome and acknowledge each and every resident and guest with a smile, eye contact, and a friendly verbal greeting, using names when possible.
• Gently request persons walking into the clubhouse to present resident identification or houseguest passes prior to proceeding to any of facilities therein; discreetly and respectfully deny entry to non-residents who do not have guest passes.
Address service requests in a professional, positive, and timely manner.
Perform various tasks on the compound system (e.g. BuildingLink), including but not limited to booking amenities for residents, entering work requests and Permission-to-Enter instructions for houseguests received via the telephone or email, registering packages and dry cleaning in the concierge storage room awaiting resident retrieval, uploading important documents in the document library, updating resident profiles, etc.
• Take ownership and resolve tenant concerns, and escalate to the Clubhouse and Services Manager if/when required.
• Contact the appropriate individual or department (e.g. Maintenance, Soft Services, Security) when required to resolve a pressing problem.
• Stay on top activities and special events happening on and outside of the compound, and keep residents informed.
• Inform residents about compound amenities, services, and hours of operation, when asked.
Provide directions and information regarding amenities, services, and areas of interest around the city.
• Help create a directory of local restaurants, shopping establishments, and services providers in the immediate surroundings and the greater Riyadh area, and maintain it up-to-date.
• Arrange transportation (i.e. taxis, limos service) for residents as required.
• Assist other staffers to maintain proper service coverage and prompt service.
• Log all shift activities in the system (e.g. BuildingLink), and verbally alert the concierge of the following of any items that require special attention.
• Enforce policies, rules and regulations of the clubhouse.
• Legibly complete requisition for additional supplies and/or materials and submit to the Clubhouse and Services Manager.
• Protect the privacy of residents and the confidentiality of documents that contains resident information.
Maintain the concierge desk, back area and the main entrance of the clubhouse clean and organized at all times.
• Perform any other reasonable tasks as required by the Company.