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Food and Beverage Supervisor

Job Category:

Hospitality Management/Food/Beverage/Restaurant Service

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Main role:
- To coordinate the functions and activities of the outlet with the outlet's employees in the absence of the Manager.
- To assist in overseeing and directing all aspects of the outlet under the general guidance and direction of the Manager, or his/her delegate and within the limits of the established InterContinental Hotels Group policies and procedures.

Responsible for:
- Ensure the smooth running of the outlet to ensure highest guest satisfaction.
- Supervise waiters assigned to that particular outlet.
- Responsible for order-taking, presentation and all aspects of service in that outlet.
- Serve customers according to set standards, by taking their orders, collecting and serving.
- Promote all menu items and special promotions.
- Ensure all opening and closing duties are followed according to the checklist.
- Responsible for the waiters assigned.
- Assist in implementing and controlling the control mechanism by:
  Using all IHG standards in F&B control
  Observing and spot-checking on the outlet
  Using proper control procedures, by ensuring that food and drinks are properly accounted for
  Ensure that daily summary reports are made and any irregularities are reported to the Food and Beverage management
- Ensure that all billings are correct.
- Ensure that effective communication is carried out with all employees, while keeping an effective communication with your superior.
- Ensure that all-vital communication is recorded in written form.
- Plan the day-to-day routine works efficiently to ensure maximum service delivery in accordance to the hotel standard.
- Ensure that the monthly one to one meeting with the Manager is kept and that all documentation is up to date.
- Establish and follow personal development plan.
- Conduct continuous job performance evaluation of the staff in the outlet.
- To formulate training needs and prepare training plans for the staff and train them when possible.
- Perform other duties as may be assigned by your supervisor from time to time.