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Saudi Arabia

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Job Description and Qualification:

The concierge plays a pivotal role within the services ecosystem of the compound. The concierge is generally the first point of contact for residents who wish to register a request, express a concern, or seek general assistance and information, and required to assist in a professional, positive, and timely manner. The concierge is responsible for routing all incoming calls, and controlling access into the clubhouse, and is required to assist the Lead Concierge, Clubhouse and Services Manager and team with all other aspects of service and operations of the clubhouse.

  •  Answer the telephone in line with appropriate etiquette, which includes picking up the call within three (3) rings, with a smile in tone of voice, using the name of the caller, transferring calls to appropriate person, unit or department, requesting permission to place the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  •  Welcome and acknowledge each and every resident and guest with a smile, eye contact, and a friendly verbal greeting, using names when possible.
  •  Gently request persons walking into the clubhouse to present resident identification or houseguest passes prior to proceeding to any of facilities therein; discreetly and respectfully deny entry to non-residents who do not have guest passes.
  •  Perform various tasks on the compound system (e.g. BuildingLink), including but not limited to booking amenities for residents, entering maintenance work requests and Permission-to-Enter instructions for houseguests received via the telephone or email, registering packages and dry cleaning in the concierge storage room awaiting resident retrieval, uploading important documents in the document library, updating resident profiles, etc.
  •  Take ownership and resolve tenant concerns, and escalate to the Clubhouse and Services Manager if/when required.
  •  Contact the appropriate individual or department (e.g. Maintenance, Soft Services, Security) when required to resolve a pressing problem.
  •  Stay on top activities and special events happening on and outside of the compound, and keep residents informed.
  •  Inform residents about compound amenities, services, and hours of operation, when asked.
  •  Provide directions and information regarding amenities, services, and areas of interest around the city.
  •  Help create a directory of local restaurants, shopping establishments, and services providers in the immediate surroundings and the greater Riyadh area, and maintain it up-to-date.
  •  Arrange transportation (i.e. taxis, limos service) for residents as required.
  •  Assist other staffers to maintain proper service coverage and prompt service.
  •  Log all shift activities in the system (e.g. BuildingLink), and verbally alert the concierge for the following shift of any items that require special attention.
  •  Enforce policies, rules and regulations of the clubhouse.
  •  Legibly complete requisition for additional supplies and/or materials and submit to the Clubhouse and Services Manager.
  •  Protect the privacy of residents and the confidentiality of documents that contains resident information.
  •  Maintain the concierge desk, back area and the main entrance of the clubhouse clean and organized at all times.
  •  Perform any other reasonable tasks as required by the Company.

  •  Minimum of three (3) years of customer service experience, preferably as a Front Desk Agent and/or Concierge for a four-to-five-star hotel, or as a Helpdesk Agent for a residential, commercial or industrial property/facility.
  •  Excellent verbal and written communication skills in the English language.
  •  Strong interpersonal skills and ability to work within a team environment.
  •  Computer proficiency – Beginner-to-Intermediate User of Microsoft Office Applications.
  •  Ability to work well under pressure and multitask when required.
  •  Service and detail oriented.
  •  Excellent grooming standards, and professional appearance.